Getting Help

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Important Information - Read First

IT support services are de-centralized.  This means that individual Faculties provide their own IT support.  Faculty IT groups provide classroom support and general support.To better serve you, it is important that you contact your local IT support group before reaching out to UIT.  If you do not have a local IT support group or if UIT is providing support for your Faculty, you can reach us as detailed below.

Find your local IT support team

UIT General Support

In Person

Location: 136 Campus Walk on the main floor of the Steacie Science and Engineering building

Hours and days of Operation
Monday to Friday 8:30AM to 9:00PM

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, the service desk will be opened on Saturday from 11:00AM to 3:00PM

By Phone

Phone Number: 416-736-5800

Hours and days of operation
Monday to Friday 8:30AM to 9:00PM

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, the phone line will be open on Saturday from 11:00AM to 3:00PM

By Email

UIT General Support

Email Address: askit@yorku.ca

Hours and days of operation
Although you can email us any time technicians are scheduled to work on emails Monday to Friday from 8:30AM to 9:00PM

May to August - Hours and days of operation
Although you can email us any time technicians are scheduled to work on emails Monday to Friday from 8:30AM to 3:30PM

September to April - Hours and days of operation
Although you can email us any time technicians are scheduled to work on emails Monday to Friday 8:30AM to 9:00PM

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, technicians are scheduled to work on emails Saturday from 11:00AM to 3:00PM

Online (Live Chat)

Hours and days of operation

May to August - Hours and days of operation
Monday to Thursday: 8:30AM to 4:30PM
Friday: 8:30AM to 3:30PM

September to April - Hours and days of operation
Monday to Friday: 8:30AM to 4:30PM

UIT Classroom Support

UIT provides support for centrally bookable rooms (RAC rooms). For support in all non-RAC rooms, please contact your local IT support team.

List of RAC rooms supported by UIT for the 2020-2021 academic year:

  1. Keele Campus (excel file)
  2. Glendon Campus (excel file)

For support in rooms not listed, please contact your local IT support team.

In Person

Location: 136 Campus Walk on the main floor of the Steacie Science and Engineering building

Hours and days of Operation
Monday to Friday 8:30AM to 9:00PM

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, the service desk will be opened on Saturday from 11:00AM to 3:00PM

By Phone

Phone Number: 416-736-5800

Hours and days of operation
Monday to Friday 8:30AM to 9:00PM

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, the phone line will be open on Saturday from 11:00AM to 3:00PM

By Email

UIT General Support

Email Address: askit@yorku.ca

Hours and days of operation
Although you can email us any time technicians are scheduled to work on emails Monday to Friday from 8:30AM to 9:00PM

May to August - Hours and days of operation
Although you can email us any time technicians are scheduled to work on emails Monday to Friday from 8:30AM to 3:30PM

September to April - Hours and days of operation
Although you can email us any time technicians are scheduled to work on emails Monday to Friday 8:30AM to 9:00PM

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, technicians are scheduled to work on emails Saturday from 11:00AM to 3:00PM

Online (Live Chat)

Hours and days of operation

May to August - Hours and days of operation
Monday to Thursday: 8:30AM to 4:30PM
Friday: 8:30AM to 3:30PM

September to April - Hours and days of operation
Monday to Friday: 8:30AM to 4:30PM