Getting Help | University Information Technology (UIT)

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Important Information - Read First

IT support services are de-centralized. This means that individual Faculties provide their own IT support. Faculty IT groups provide classroom support and general support.To better serve you, it is important that you contact your local IT support group before reaching out to UIT. If you do not have a local IT support group or if UIT is providing support for your Faculty, you can reach us as detailed below.

Find your local IT support team

UIT Support

In Person

Location: 136 Campus Walk on the main floor of the Steacie Science and Engineering building

Hours and days of Operation
Wednesday 8:30AM to 4:30PM EST ( Eastern Standard Time )

By Phone

Phone Number: 416-736-5800

Hours and days of operation
Monday to Thursday 8:30AM to 9:00PM EST ( Eastern Standard Time )
Friday 8:30AM to 8:00PM EST ( Eastern Standard Time )

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, the phone line will be open on Saturday and Sunday from 8:00AM to 4:00PM EST ( Eastern Standard Time )

By Email

UIT General Support

Email Address: askit@yorku.ca

Hours and days of operation
Although you can email us any time technicians are scheduled to work on emails:

Monday to Friday from 8:30AM to 9:00PM EST ( Eastern Standard Time )
Friday 8:30AM to 8:00PM EST ( Eastern Standard Time )

During Exam Periods (F, W, S1, S2)
Although you can email us any time technicians are scheduled to work on emails Saturday and Sunday 8:00AM to 4:00PM EST ( Eastern Standard Time )

Online (Live Chat)

Hours and days of operation
Monday to Thursday 8:30AM to 4:30PM EST ( Eastern Standard Time )
Friday 8:30AM to 3:30PM EST ( Eastern Standard Time )

During Exam Periods (F, W, S1, S2)
In addition to the hours posted above, Live Chat will be open on Saturday and Sunday from 8:00AM to 4:00PM EST ( Eastern Standard Time )

Notes:
Classroom Support: UIT provides support for centrally bookable rooms (RAC rooms). For support in all non-RAC rooms, please contact your local IT support team.

List of RAC rooms supported by UIT for the 2020-2021 academic year:

For support in rooms not listed, please contact your local IT support team.