Central Endpoint Protection Service scheduled maintenance, 7:00 p.m. to 9:00 p.m., Thursday, December 17, 2020

UIT Service Advisory

 

Please note scheduled maintenance will take place on the Central Endpoint Protection Service with TrendMicro on Thursday, December 17, from 7:00 p.m. to 9:00 p.m.  The service maintenance is necessary to install a critical patch from the vendor to address known product issues and introduce support for Mac OS 11 (Big Sur) for the enterprise ‘Apex One’ product. 

 

Trend Micro Apex One is typically installed on University assets.  The Mac client will automatically update itself after you connect to York network via VPN. 

 

If you have the consumer version of Trend Micro Antivirus for Mac, instructions on how to upgrade to latest ‘Antivirus for Mac 2021’ version is available here: 

https://helpcenter.trendmicro.com/en-us/article/TMKA-14372 

 

We apologize in advance for any inconvenience this scheduled maintenance may cause and thank you for your continued cooperation and support.  

 

Please direct any questions or concerns to UIT Client Services.

 

Email:  askit@yorku.ca
Self Serve Portal:  http://askit.yorku.ca
 
Thank you,
University Information Technology