UIT Service Advisory - Update: LabStats agents not checking in, Wednesday, September 23, 2020

UIT Service Advisory

 

We continue to follow up with the vendor on the incident reported last week, root cause is still undetermined. 

 

Most of the student lab computers are reporting back to the central LabStats service.  If you still have computers that do not show on the LabStats web console, the vendor is recommending to re-install the agent to resolve. 

 

The agent installer package is available on SCCM and \\vfadmin.yorku.yorku.ca\UIT-SOFT\distrib\labstats 

 

For reference, the initial message is included below.  


We apologize for the inconvenience this issue is causing and thank you for your continued support and cooperation.

 

Please direct any questions or concerns to UIT Client Services.

 

Email:  askit@yorku.ca
Self Serve Portal:  http://askit.yorku.ca

Thank you,
University Information Technology 


 

 

UIT Service Advisory

 

We became aware of an issue where student lab computers are operating normally, however the LabStats agent is not reporting back to the central LabStats service. 

 

If you have a student lab with the LabStats agent, we are advising our Faculty IT partners to REBOOT those computers as soon as possible to restore full functionality – including remote lab access with LabStats. 

 

We have opened an incident with the vendor to determine root cause. 

 

Please note you should be running LabStats agent version 7.19.522.1 to connect to the central LabStats service. 

We apologize for the inconvenience this issue is causing and thank you for your continued support and cooperation.

 

Please direct any questions or concerns to UIT Client Services.

 

Email:  askit@yorku.ca
Self Serve Portal:  http://askit.yorku.ca

Thank you,
University Information Technology